Apollo Care South Wirral are delighted to announce that we have been rated GOOD in ALL areas by the Care Quality Commission.
The Registered Manager Suzanne Janvier announced this to the staff by saying ‘…I’m delighted to announce that we have been rated GOOD in ALL areas. Some of the quotes from clients and staff are amazing and so touching. Thank you to each and every one of you for your hard work and dedication, this is YOUR news to celebrate. You are an amazing team who are so dedicated and work incredibly together in the interests of the company, the clients and the team. From the bottom of my heart THANK YOU’.
Here is a little preview of the report which will be publicly published shortly:
Staff told us….
The registered manager was knowledgeable about people’s support and care needs. She was friendly and showed personal interest in people. We observed that when she called people on the phone they knew who she was and when making visits people were familiar with her. It was clear she had a positive relationship with people.
Staff members told us that the registered manager was available to help them when they needed support. Staff told us they were confident going to the registered manager if they had a concern. One staff member told us, “She is very reasonable and approachable.” Another staff member said, “during our observations she is friendly and approachable. You know you can always go to her.”
The registered manager spoke enthusiastically about the quality of care provided to people. She told us it was important that people receive a reliable service that was responsive to their needs and wishes and that people enjoyed the care staff coming to visit them.
There was a positive culture in the office among staff members. Staff spoke with enthusiasm about their role and the company they worked for. One staff member told us, “I enjoy my role. This is the best company I have ever worked for.” Another staff member said, “After 16 years in social care. This is probably the best move I’ve made.” A third staff member told us, “I feel appreciated here.”
All the people and their relatives we spoke with told us that they felt well cared for. Some examples of this included one person who told us “I don’t know what I would do without them. I look forward to them coming, I enjoy their company and know them off by heart.” Another person said “I couldn’t do better. I have recommended them as carers.”
People told us they were treated with kindness and patience and their opinions were listened to. One person told us that the registered manager valued their opinion “If I didn’t like anybody, I just tell them. But there hasn’t been anyone I don’t like. I like them all.”
People told us they felt well informed by the organisation and this gave them reassurance. People said they liked receiving a weekly rota showing which staff were due to care for them. If people required information in a specific format it was provided.
People gave positive feedback…One person wrote, “A big thank you for all your care, advice and help looking after Mum and Dad. Mum always looked forward to her chats with the girls and everyone kept her dignity throughout. I always knew I could count on Apollo to be there for me in times of crisis.”