Apollo Care East Liverpool Rated GOOD By CQC

Apollo Care East Liverpool was recently inspected by the Care Quality Commission using their new way of inspecting services and are proud to have been rated GOOD in all five areas!

This means that the CQC believe Apollo Care to be Safe, Effective, Caring, Responsive and Well-Led.

During the inspection the CQC spoke to staff and service users for feedback as well as the office manager and registered manager, Michael Jackson.

The report states ‘There were numerous compliment letters and emails from family members and health and social care professionals thanking the service for hard work and dedication. One family member had wrote “Since you have begun caring for my parents, their standard of life has improved immensely”‘

So what does this fantastic rating actually mean?

Well the report shows that our East Liverpool Team managers and staff are consistently demonstrating our company’s core values.

For our clients, this means that they are cared for physically and emotionaly, supported in their personal care plans, empowered to live in their own homes for as long as possible and inspired to try new things that could enrich their lives.

In turn, our staff are valued and cared for, supported in their work and home lives, empowered to make a difference to people’s lives and inspired to progress in their career with our company.

So, happy CQC = happy managers = happy staff members = happy clients and families. Smiles all around!!

The full report can be found here.

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